Passenger App
Real-time rider planning and booking powered by industry-leading GPS coverageGive passengers complete control with a mobile app built for flexibility and transparency from planning through drop-off. Unlock rich insights and drive stronger engagement with ridership data and white-labeled apps.
Powering reliable trips for passengers across the U.S.
Planning and Booking
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Give Riders Clear, Self-Serve Trip Planning
Your riders can easily view routes, stops, and schedules directly in the Passenger App. By making shuttle information transparent and intuitive, you reduce confusion, minimize inbound questions, and ensure riders know how to use the service you’ve planned for them.
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Improve On-Time Performance with Real-Time Visibility
Live vehicle tracking allows riders to see where shuttles are and when they’ll arrive. This visibility helps riders time their trips more accurately, which reduces crowding at stops and creates a smoother, more predictable operation across your network.
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Enable Instant, Mobile-First Booking
Riders can book their trips instantly from their mobile devices with no manual coordination required. Simple, self-serve booking lowers administrative burden for your team while increasing adoption and satisfaction across your shuttle program.
Location Tracking
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Deliver Real-Time Shuttle Visibility to Riders
The Passenger App shows live shuttle locations on an interactive map, giving riders confidence in the service you provide. This transparency builds trust and helps your organization demonstrate a reliable, well-managed transportation program.
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Set Clear Expectations with Accurate Arrival Times
Dynamic arrival estimates update in real time as conditions change. Riders know when to expect their shuttle, which reduces uncertainty and supports better flow at stops throughout the day.
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Reduce Support Requests and Operational Noise
When riders can see exactly where their shuttle is, they ask fewer questions and submit fewer support requests. Location tracking helps your team spend less time troubleshooting and more time focused on optimizing service.
White Labeling
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Reinforce Your Brand Across Every Ride
Customize the Passenger App with your organization’s logo and brand colors to create a seamless extension of your internal transportation program. A branded experience reinforces trust with riders and clearly positions the shuttle service as part of your company’s offering, not a third-party tool.
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Increase Adoption Through Familiar Experiences
When the app looks and feels like the tools your riders already use, it’s easier to adopt. White labeling creates a more intuitive, recognizable experience, helping riders quickly understand where to go, what to do, and how to use the service you’ve put in place.
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Unlock Deeper Program Insights
A branded app creates a direct connection between your organization and rider activity. This enables richer data and clearer insights into usage patterns, demand by route or stop, and overall program performance, helping you make more informed decisions over time.
Ridership Data
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Own Your Ridership Data
You have direct access to how, when, and where riders are using your shuttle service, giving you full visibility into program performance without relying on third-party reports.
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Make Smarter Decisions with Real Usage Insights
Understand demand by route, stop, time of day, and rider behavior. Ridership data helps you identify underutilized capacity, peak demand periods, and opportunities to optimize routes, schedules, and fleet allocation.
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Prove Impact and Plan for What’s Next
Use ridership data to demonstrate ROI, justify budget decisions, and support long-term transportation planning. Clear, defensible metrics make it easier to communicate program value to internal stakeholders and adapt your shuttle network as needs evolve.
Powering the Future of Mobility, Across Every Segment
From campuses and corporations to airports, events, and schools, Transit Intelligence adapts to every environment where people move together.
Universities
A Seamless Campus Experience, Right in Students’ Hands
Empower your campus with an app that keeps every student informed, connected, and on time.
The Passenger App gives students instant access to real-time shuttle tracking, predictable ETAs, and smart notifications—reducing wait times and eliminating guesswork between class, housing, and campus events. Universities can modernize their mobility experience with tools that boost reliability, improve safety, and deliver a smoother, more connected day for every rider.
Explore Campus SolutionsWorkforce Mobility
Reliability That Helps Teams Arrive Ready
Give employees a stress-free commute with live updates, easy trip access, and dependable arrival times.
For corporate shuttles, the Passenger App makes commuting effortless by giving employees visibility into routes, live vehicle locations, and schedule changes—helping them plan their day with confidence. Transit Intelligence ensures consistent on-time performance while simplifying employee onboarding, reducing no-shows, and improving overall workforce satisfaction.
See Workforce MobilityAirports
Clear, Real-Time Shuttle Guidance for Travelers
Make airport navigation easier with an app that guides every rider to the right shuttle at the right time.
The Passenger App helps airports streamline ground transportation by giving travelers, staff, and airline partners real-time wayfinding, shuttle ETAs, and automated alerts across terminals. With clearer passenger flow and fewer bottlenecks, airports deliver a smoother experience while improving operational efficiency, reducing congestion, and enhancing traveler confidence.
Explore Airport MobilityEvents & Venues
Effortless Movement from Arrival to Final Encore
Keep crowds informed and flowing with instant shuttle updates and simple trip navigation.
For concerts, festivals, sporting events, and conventions, the Passenger App ensures guests know exactly where to go and when to board—reducing confusion and speeding up ingress/egress. Real-time tracking, geofenced notifications, and intuitive mapping turn complex, high-volume movements into smooth, predictable rider experiences that elevate your brand.
Enhance Event OperationsK–12 School Districts
Parent-Approved, Student-Ready Transportation
Give parents peace of mind with live bus tracking and dependable student arrival notifications.
The Passenger App supports school districts by providing real-time visibility into bus locations, stop-by-stop progress, and delay alerts that keep families informed. Districts gain a more reliable, transparent transportation system with tools that complement existing fleets, strengthen communication, and help schools run safer, more predictable daily operations.
Explore Student TransportationCommunities
Mobility That Keeps Residents Moving Smoothly
Deliver easy-to-use, reliable public shuttle access that builds trust and improves daily life.
Municipalities and local agencies can use the Passenger App to give residents instant access to schedules, live shuttle locations, and service updates. With real-time insights and intuitive rider tools, communities can expand mobility access, reduce confusion, support sustainability goals, and provide dependable transit experiences that meet the needs of every resident.
Explore Community MobilityIntelligence at Scale
Operational performance that delivers.
A Trusted Transportation Partner
Texas Independent School Districts
How CharterUP helps one of the largest football programs in Texas transport students to their games
When three independent school districts in Texas needed transportation for high school football playoff games, they turned to CharterUP. Coordinating over 20 buses, CharterUP transported teams to various stadiums, ensuring efficiency and professionalism. With a record of over 10 million miles, CharterUP proved its capability to handle complex transportation needs while prioritizing school needs. This collaboration demonstrated CharterUP's reliability and commitment to high standards.
Los Angeles World Airports (LAWA)
How CharterUP Powers Smart Shuttle Solutions for FlyAway at Los Angeles World Airports (LAWA)
Technology is reshaping airport mobility, and Los Angeles World Airports (LAWA) is leading the way. In partnership with CharterUP, the LAX FlyAway program now operates a seamless, tech-driven shuttle network connecting terminals, Van Nuys Airport, and Union Station. With 27 vehicles running daily nonstop loops, the program moves over 1.9 million passengers annually, eliminating more than 1.4 million vehicle trips into LAX’s central terminal area.
Transform Your Passenger Journey
From the moment a passenger requests a ride to the moment they step off the bus, the CharterUP Passenger App creates a smooth, connected, and intuitive travel experience. With flexible trip tools and real-time visibility, it positions your transportation service as modern, effortless, and rider-first.